Q. What is the minimum order for a simple cake?
A. For simple cakes, minimum order is 1/2 kg (500g).
Q. What is the minimum order for a theme-based cake?
A. Minimum order for a theme-based full fondant or color buttercream cake is 1 kg.
Q. I need only a small customization. What is the minimum quantity of cake I need to order?
A. For any customization minimum order is 1 kg.
Q. What is the minimum order for regular cupcakes?
A. Minimum order for regular cupcakes is 6 cupcakes in a single flavor.
Q. What is the minimum order for theme cupcakes?
A. Minimum order for theme cupcakes is 6 cupcakes in a single flavor.
Notice for Orders
Q. What is the advance notice for simple cake and cupcakes?
A. For simple cakes we require a minimum 24 hours notice.
Q. What is the advance notice for theme based cakes & cupcakes?
A. For theme based cakes and cupcakes with any customizations, big or small, we need 7 days notice.
Q. I need only one human figure. Can you give it to me tomorrow?
A. For any 3D figure or human figure we need 7 days notice.
Q. I want to order a wedding cake, how much in advance should I contact you?
A. We need minimum 14 days notice :)
Q. What are the cake flavors you have?
A. We have a range of fabulous tasting cakes and cupcakes for you to choose from. Do check out our Menu!
Q. Any cake flavors you have that need more than 24 hours advance notice?
A. We will need more than 24 hours notice for red velvet cakes and cupcakes.
Q. Do you use liquor or make liquor flavored cakes?
A. No, we do not use any liquor whatsoever in our cakes. We use non-alcoholic liquor identical flavors alone in certain cakes.
Q. I want a flavor that's not on your menu. Will you be able to make that for me?
A. Most definitely! We are always up for a challenge and trying new recipes. So go on ahead and tell us what you have on your mind :) That said, we need adequate advance notice for such experiments in order to provide you with our best work. So call us at least 2 weeks prior to your event for such requirements.
Q. How do I place orders?
A. We take orders over a phone call, which should be followed by a written message over email or FB messages.
Q. Why do you need a message or written confirmation of order?
A. A customized order is unique and sometimes complex. We will have to verify and confirm with you through email / FB message after the call whatever that has been communicated. This is to ensure that we are on the same page as far as the design and flavor is concerned.
Q. Do you take orders over WhatsApp?
A. No we do not take orders over WhatsApp.
Q. When is an order considered confirmed?
A. An order is considered confirmed when we receive a written confirmation of the same from you. You will receive a reply from us confirming the order details from our end as well. Following this, you should make an advance payment. Read more on advance in following section.
Q. Do you require payment of advance?
A. Yes we do, on orders above Rs. 1000.
Q. What is the advance you charge?
A. An online transfer of advance amount equaling 50% of the estimate given for your order will have to be made by you.
Q. How can I make payments?
A. We accept cash on delivery and online transfers of advances.
Q. Can I make payment in cash?
A. Cash payments have to be made when we make deliveries in person or when you pick your order up from us.
Q. Why can't I make online transfer of total amount after delivery?
A. We can accept online transfer of total amount prior to delivery. Post delivery we prefer cash payment upon delivery because it becomes difficult to follow up.
Q. Do you have a refund policy?
A. We offer refund only on when the cake has been completed at a cost lesser than the estimate given. This is applicable only when total payment has already been made in advance.
Q. How should I store theme cakes / fondant cakes upon delivery?
A. Fondant cakes should be stored under refrigeration until 3 hours prior to cutting. Over and above this rule of thumb, the bsu team will give you storage and cutting instructions on delivery. Request you to follow those to ensure best experience from our cakes.
Q. How should I store Buttercream cakes upon delivery?
A. Full buttercream cakes should be stored under refrigeration until 2 hours prior to cutting.
Q. How should I store Fresh Cream cakes upon delivery?
A. Fresh cream cakes should be stored under refrigeration until cutting. They can remain non-refrigerated for a maximum of 30 mins to 1 hour.